The UTS ticketing application has emerged as a popular platform for ticket purchasing and transportation services, offering convenience and efficiency to its users. This study aims in measuring the perception of E-service quality of UTS ticketing application. The findings of the study indicated that UTS lacks service quality in providing good transaction accuracy and does not provide 24 x 7 service to its customer. It was also found that the application does not provide prompt services to its users. Further studies can be conducted building a SEM model and evaluating impact of e-service quality on user satisfaction and user loyalty.