Quality of services is critical for the growth and development of enterprises in the service sector. In India, both public and private sector banks offer various loans. Muthoot Finance, a Non-Banking Financial Company (NBFC), functions under the guidelines of the Reserve Bank of India (RBI) and offers a variety of financial services. The quality of service provided by Muthoot Finance significantly influences customer satisfaction and service preferences. This study, titled “Services Provided by Muthoot Finance with Special Reference to mandya District”, aims to assess the quality of services and customer satisfaction in this region.