Adoption of Artificial Intelligence and Its Influence on Employee Performance: A Study of Miniature Mall Employees
Artificial Intelligence (AI) has increasingly become an important technological tool in the retail sector, influencing business operations, employee responsibilities, and workplace practices. The adoption of AI-enabled technologies has the potential to improve operational efficiency, reduce repetitive tasks, enhance accuracy, and support employees in performing their duties effectively. Hence, the purpose of this study was to evaluate the adoption of artificial Intelligence and its influence on employee performance. Structural Equation Modelling was used to anayse the collected data. The findings of the study indicated that Adoption of Artificial Intelligence has a positive and statistically significant effect on Employee Performance. The study concludes that AI should be viewed as a supportive technological resource that complements human capabilities rather than merely replacing human effort. Effective and employee-oriented AI adoption can therefore contribute significantly to enhancing employee performance and improving the operational effectiveness of miniature malls.