[7] DIGITAL TRANSFORMATION: CHALLENGES AND OPPORTUNITIES FOR PUBLIC ADMINISTRATION

Submitted: Sep 22, 2024 , Revised: Oct 06, 2024 , Accepted: Oct 27, 2024, https://doi.org/10.56815/IJMRR.V3I4.2024/80-86

Abstract

This article examines the complexities of digital transformation in public sector governance. Drawing on recent literature, it explores the challenges faced by government institutions in adopting digital technologies and the opportunities these technologies present for improving public service delivery, citizen engagement, and administrative efficiency. The study synthesizes findings from empirical research, case studies, and theoretical frameworks to provide a comprehensive overview of the current state of digital government initiatives and their implications for public administration. The digital advancement of governance presents great potential and challenges in public administration. New technologies must be introduced for digital transformation. Factors enabling benefits include enhancing delivery system efficiency, increasing service accessibility, and being more responsive through data-oriented policy-making. Governments must use digital technologies without sacrificing public sector values, requiring constant change, flexible governance models, and ethical technology utilization. Integrating technology into governance structures lies in harnessing it towards the creation of public value and the building of democracy in a digital world.