[5] A STUDY ON EVALUATING PROBLEMS AND CHALLENGES FACED BY DIGITAL WALLET USERS IN RURAL AREAS: ARTICLE INFO: Date of Submission: Jan 27, 2025, Revised: Feb 15, 2025, Accepted: Feb 26, 2025,       https://doi.org/10.56815/ijmrr.v4i1.2025.34-38

Umer Ali; Agrawal Rachana Mohan

doi:10.56815/ijmrr.v4i1.2025.34-38

Authors

Umer Ali Master Assistant Professor DRT’s A.E Kalsekar Degree College, University of Mumbai, India.
Agrawal Rachana Mohan Head of the Department (Commerce) Swami Vivekanand Mahavidyalaya MIDC, Latur 413531, India.

https://doi.org/10.56815/ijmrr.v4i1.2025.34-38

Keywords:

Digital Wallet, E-wallet, Digital Payment System

Abstract

The growing adoption of digital payment systems has transformed financial transactions, yet rural populations still struggle with accessibility and usability. The purpose of the study is to identified challenges faced by problems and challenges faced by Digital wallet users in rural areas. It is seen that key challenges faced by users are Poor internet connectivity, low digital literacy, language barriers, high transaction fees, KYC and documentation challenges, resistance to change, poor customer support access, limited acceptance by merchants, electricity inconsistency, limited smartphone users.