[2] ANALYZING THE IMPACT OF TECHNOLOGY ADOPTION ON LOGISTICS EFFICIENCY IN THE SUPPLY CHAIN SECTOR

CrossRef D.O.I. :https://doi.org/10.56815/ijmrr.v5si2.2026.11-17

Authors

  • Dr. Divya D Anand Assistant professor, Department of MBA, Sri Ramakrishna College of Arts & Science, Coimbatore, India.
  • Ms. Dharshini Priya V II MBA, epartment of MBA, Sri Ramakrishna College of Arts & Science, Coimbatore, India

Abstract

In an era dominated by technological innovation and global competition, logistics has emerged as the cornerstone of business success. Technology adoption in logistics operations enhances visibility, accuracy, and speed, transforming traditional supply chain models into agile, data-driven systems. This study, conducted at Safexpress — India’s leading supply chain and logistics company — examines how technologies such as the Warehouse Management System (WMS), Transportation Management System (TMS), Global Positioning System (GPS), and the proprietary software Propel influence logistics efficiency. Using both primary and secondary data, the study explores the relationship between technology adoption, operational performance, and employee adaptability. Findings indicate that technology has significantly reduced paperwork, improved route planning, and enhanced inventory management while saving substantial operational time. However, challenges such as system downtime, lack of training, and complex interfaces persist.

Keywords:

Logistics Efficiency, Technology Adoption, Operational Performance, Inventory Control, Route Optimization, Cost Reduction, System Integration

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