[15] A STUDY ON EMPLOYEE RELATIONSHIP MANAGEMENT AT NATIVE SPARROW, CHENNAI

How to Cite the Article: K. Santhosh, M. Rajagopal & B. Velmurugan (2026). A Study on Employee Relationship Management at Native Sparrow, Chennai. International Journal of Multidisciplinary Research & Reviews, 5(5),175-184. https://doi.org/10.56815/ijmrr.v5i5.2026.175-184

Abstract

This study focuses on Employee Relationship Management at Native Sparrow, Chennai. Employee Relationship Management plays an important role in maintaining healthy and positive relationships between employees and management. A good employee relationship system improves communication, teamwork, motivation, employee satisfaction, productivity, and overall organizational performance. In today’s competitive business environment, employees are considered valuable assets, and the success of an organization depends largely on their commitment, cooperation, and efficiency. The main purpose of this study is to examine the employee relationship management practices followed in the organization and to understand their influence on employee satisfaction and organizational effectiveness. The study also highlights the importance of communication systems, grievance handling procedures, employee participation, welfare measures, training programs, motivational practices, performance evaluation, and conflict resolution methods in maintaining harmonious workplace relationships. The study is descriptive in nature and is based on primary and secondary data. Primary data are collected from employees through a structured questionnaire, while secondary data are collected from company records, books, journals, and related sources.