[2] CORRELATION BETWEEN ELECTRONIC BANKING AND CUSTOMER SATISFACTION

ARTICLE INFO: Date of Submission: Feb 15, 2022, Revised: Feb 23, 2022, Accepted: Mar 18, 2022, https://doi.org/10.56815/IJMRR.V1.I1.2022/14-20

Abstract

The current article has been developed for analyzing the customer satisfaction relationship with electronic banking. The concept of electronic banking has been discussed to provide a view of the services. After this relationship of customer satisfaction from different angles like the quality of services, security of services and reliability has been identified. Improving scope has been analyzed from which scope of technological, reviewing are the factors for customer satisfaction increasing from electronic banking. Improvement of the electronic banking system and the scope of customer satisfaction have been covered in the current article.