As the use of AI chatbots becomes increasingly prevalent, it is crucial to understand the issues faced by users to improve their experience. By identifying and analyzing these challenges, this research seeks to provide insights and recommendations for enhancing the usability, reliability, and effectiveness of ChatGPT. This study aims to explore the problems and challenges faced by users of ChatGPT. The technique used in this study is a text mining using the qualitative tool NVIVO 12. The findings of the study indicate that the problems and challenges faced by the users of ChatGPT are Generating False information, Lack of knowledge relating to the Current scenario, Lack of Context understanding, Language and Cultural limitations, Lack of User control, Lack of Accountable and transparency, Unreliable, Plagiarism and cheating, Lack of customization and Capability and Deployment challenges