[25] FINTECH ADOPTION AND FINANCIAL INCLUSION AMONG YOUNG ADULTS: AN EMPIRICAL STUDY OF BANGALORE CITY
How to Cite : Geetha HN, Priya C Kodoli & Shivakumara C Y (2026). Fintech Adoption and Financial Inclusion Among Young Adults: An Empirical Study of Bangalore City. International Journal of Multidisciplinary Research & Reviews, 5(8),273-289. https://doi.org/10.56815/ijmrr.v5i8.2026.273-289
Abstract
The rapid proliferation of financial technology (FinTech) services in India has reshaped how individuals access, manage, and transact in the formal financial system, with young adults emerging as the most active adopters of digital financial platforms. This study empirically examines the relationship between FinTech adoption and financial inclusion among young adults aged 18 to 35 years in Bangalore city, a leading technology hub with high digital penetration. Using a structured questionnaire administered to 392 respondents selected through stratified convenience sampling, the study measures adoption levels across seven categories of FinTech services — UPI and mobile wallets, mobile and internet banking, digital payment applications, robo-advisory and investment platforms, InsurTech, cryptocurrency platforms, and peer-to-peer lending — and evaluates the influence of perceived usefulness, ease of use, trust and security, social influence, cost effectiveness, and digital literacy on adoption behaviour. Financial inclusion is operationalised through a composite index capturing access, usage, and quality of financial engagement. Descriptive statistics, correlation analysis, multiple regression, and chi-square tests are employed to test the study's hypotheses. The findings indicate a strong positive relationship between FinTech adoption and financial inclusion (r = 0.71, p < 0.05), with perceived usefulness and ease of use emerging as the strongest predictors of adoption, while security concerns and limited digital literacy remain the principal barriers among low-frequency users. The study concludes with policy and managerial implications for financial institutions, FinTech firms, and regulators seeking to deepen financial inclusion among urban youth.
